“Are you unsatisfied with any of our products and services?”
Follow these steps to lodge a complaint
Resolution Stage
Financial
Institution
Institution
01
STEP
STEP
WAIT!
A waiting period
of a maximum of
TWENTY 20 WORKING
DAYS
of a maximum of
TWENTY 20 WORKING
DAYS
If unsolved after
the period you can
proceed to lodge
a complain with
Bank of Ghana
the period you can
proceed to lodge
a complain with
Bank of Ghana
◆
Bank
Of
Ghana
Of
Ghana
02
STEP
STEP
A waiting period
of a maximum of
TWENTY 20 WORKING
DAYS
of a maximum of
TWENTY 20 WORKING
DAYS
Are you SATISFIED?
If not, TAKE LEGAL ACTION!
If not, TAKE LEGAL ACTION!